Welcome to volv!
At volv, we're driven to help you make the most of your life by taking control of your student loans. Our goal is to empower you to understand, take control, and leverage your finances - your way.
We collect information to provide you with the best possible service and to ensure the security of your account. We collect two types of information:
a. Personal Information – Things that identify you, such as:
b. Usage Information – Things about how you use our app, such as:
We use your information to provide our services, and crucially, we use your data to help you and our community.
We do not sell your personal data to anyone.
We only share your information with trusted partners and when required by law. These partners are essential to providing our service, and we have carefully selected them for their commitment to security and privacy.
We want volv to be a safe place for everyone. We want to quickly identify fraudulent and troublesome actors so we can protect our community. We collect and retain data related to payment disputes and fraudulent transactions to defend against these actions. We also use this information to maintain a legally defensible record of your consent and to block future transactions from individuals who have engaged in fraudulent or high-risk behavior.
We believe that transparency is key to a trusting relationship. That's why we've designed your profile to be your personal transparency dashboard. Within your profile, you will be able to see:
By providing you with this direct and complete access, we believe you should never need to ask us what information we have about you.
We choose to keep your information to help provide and improve our service. If you have questions, please feel free to contact us at privacy@volvwealth.com.
We believe that transparency is key to a trusting relationship. That's why we've designed your profile to be your personal transparency dashboard. Within your profile, you will be able to see:
By providing you with this direct and complete access, we believe you should never need to ask us what information we have about you.
We choose to keep your information to help provide and improve our service. If you have questions, please feel free to contact us at privacy@volvwealth.com.
We're not satisfied with industry-standard security. We believe that true security starts from the ground up. We've built our service on an environment with no internet access by default, and we've carefully designed every exception to be as small as possible. This "zero-trust" architecture is designed to give you a level of protection that goes beyond the industry standard. We also encrypt everything we can, both in transit and at rest.
We believe your data should work for you and our community. By joining, you agree to share your anonymized data to help others. As soon as we can, we anonymize your data to untie it from your identity and aggregate it for the benefit of the community. That anonymized data will live on. We keep your personal data for up to a year after your subscription expires to give you a seamless experience if you choose to return. Your personal data will be deleted either after that year or when you ask us to delete it. If you ask us to delete your personal data while your subscription is active, we will have to end your service, as we cannot provide our service to you without that data.
We believe that your privacy is your right. Any time we feel you might benefit from sharing your information with a third party, we will first inform and explain exactly what you would be sharing and why, and give you the option to opt in. We do this to ensure your privacy is always protected and that you never inadvertently share your data. This is our commitment to you and our community.
We may update this policy sometimes. When we do, we’ll let you know by email or through the app.
This policy is governed by the laws of the Commonwealth of Massachusetts.
Have questions or concerns? We’re here to help.
Email: privacy@volvwealth.com
Website: www.volvwealth.com
